Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding holidays). You will receive a tracking number via email once your order ships.
Shipping Methods & Delivery Times
We ship all orders via [USPS/UPS/FedEx - choose your carrier]:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
- Orders under shipping rates apply
- Orders over standard shipping (optional - if you want to offer this)
Domestic Shipping
We currently ship to all 50 U.S. states.
International Shipping
[We do not currently offer international shipping / We ship to select international destinations - additional customs fees and duties may apply and are the responsibility of the customer] - Contact sales@3dbrothersusa.com for more information
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your package through [carrier website].
Shipping Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and ensure you receive your filament.
Packaging
All filament spools are carefully packaged in protective materials to ensure they arrive in perfect condition with vacuum seals intact.
Questions?
For shipping questions, contact us at sales@3dbrothersusa.com.
